Participates as a member of the multi-disciplinary team and assists with the coordination of care including medical and social service needs and goals. Follows the plan of care. Completes face to face visits which includes evaluation regarding care plan progress and communicating results/coordinating next steps with the care manager.
Accurately schedules appointments for members/families. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
Completes required documentation linked to the plan of care accurately and in a timely manner.
Provides updates to member/family regarding patient condition and progress, information is linked to the plan of care; refers parents to appropriate resources for information to answer questions and address needs., Consults with care team members to address complex issues.
Exhibit effective verbal, written and interpersonal communication skills.
Be capable of relating to diverse age and demographic backgrounds.
Possess knowledge of development, behaviors, group process techniques and crisis intervention techniques for infants, children and adolescents. Be capable of managing disruptive patients.
Demonstrate an ability to use a problem solving process to develop and evaluate a plan of care.
Possess a valid driving license.
Capable of sitting, standing, walking, bending/stooping, kneeling, reaching, hearing, twisting, seeing, speaking, grasping/manipulating objects and climbing.