Collaborates with clinical leadership throughout the organization to design programs, systems and processes supporting organizational goals and measures. Maintains currency in clinical care and evidence based practice, as well as related research, literature and benchmarking data addressing state of art management of patients. Facilitates development of patient and family education. Supports staff development related to the care of patients, and ensures that all clinical care issues are addressed and coordinated in collaboration with the management team. Models improvement processes and tools to develop staff engagement in measuring quality patient care and improvement of patient outcomes.
Works with leadership to establish goals and objectives for the Division, to prioritize key initiatives and effectively apply the required resources. Provides clinical leadership to ensure quality patient care outcomes. Develops and implements policies and procedures/guidelines. Participates in team consultations with specialists, monitoring of care, and educational programs. Serves as a key liaison within the division and hospital to move critical initiatives forward. Creates and maintains a climate which stimulates professional growth and development by providing personal and professional mentoring and support to staff. Identifies staff responsibilities, standards and professional boundaries by which staff will be evaluated. Provides constructive feedback and makes appropriate recommendations for change. Monitors performance of staff, seeks input from others, and provides formal feedback for inclusion in performance reviews. Provides informal feedback throughout the performance year. Ensures that clinical staff maintains standards of practice that conform to state and federal regulations and accrediting standards.
Performs assessments and treatment planning. Implements treatment utilizing advanced knowledge of normal development and information from appropriate resources. Demonstrates flexibility and creativity while managing complex patient care and other responsibilities. Demonstrates understanding of various levels and aspects of psycho-social needs of the patient and family and uses that insight to manage patients and families with complex needs. Utilizes a variety of evidenced based interventions, modifying the plan based on the patient's progress and response to treatment. Demonstrates comprehensive, insightful and timely communication with all members of the healthcare team, including patient, caregivers, and/or parents. Promotes the profession and division at CCHMC and in the community.
Maintains currency in field through continuing education, literature, and seminar. Implements this knowledge into the Patient Services division. Attends required Cincinnati Children's training sessions, including radiation safety, laboratory safety, blood borne pathogens, corporate compliance, NPSGs and OSHA. Complies with infection control policies and procedures. Seeks opportunities to increase professional competence in areas of regulatory compliance, patient safety and continuous readiness as related to the Strategic Plan of the organization. Integrates use of Electronic Medical Record in performance of job duties.
·Education and Training:
Identify in conjunction with employees, the staff training needs and develop and/or implement training related to new and/or revised care recommendations, and program development. Creatively develop, implement and evaluate new approaches to address the training needs of the area. Collaborate with internal resources and interdisciplinary team to design programs, systems and processes in professional development. Manage the development of patient and family education materials. Ensure completion of applicable competencies and mandatory activities. Create opportunities for learning and development of clinical expertise that correlates with departmental and individual's needs. Manages and participate in conferences. Apply or assist staff in applying for continuing education units.
Contributes to the development and maintains data management systems to support programs. Monitors and ensures timeliness, accuracy, availability and security of information. Complies with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.
Strong organizational skills and decision making ability. Flexibility and creativity. Ability to implement change quickly and successfully.
Excellent written and verbal communication skills.
Ability to implement a customer service philosophy. Knowledge and experience with multidisciplinary teams and different models of clinical care. Understanding of clinical billing and reimbursement.