DEPARTMENT: Division of Patient Services
SUPERVISOR'S TITLE: Vice President or Assistant Vice President
COLLABORATIVE RELATIONSHIPS: Assistant Vice Presidents, Medical Directors, Business Directors, Directors, Administrative Department Management Representatives (Finance, Legal Services, Materials, Research Administration, Human Resources)
TITLES SUPERVISED: All personnel assigned to specified employee clock numbers, including managers, supervisors, clinical professionals, technical professionals and administrative support.
TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: Varies
PURPOSE OF POSITION: To provide clinical practice leadership for the operation of specified patient services department(s) within a Medical Center dedicated to the care of infants, children and adolescents. To direct clinical practice, coordinate patient service delivery, educate and develop staff, control budget(s) and manage the work environment. To serve as a resource for multidisciplinary divisions within the medical center and within the pediatric community.
Implementation of the Patient Services Strategic Plan aligned with the Medical Center strategic plan. Determine avenues to improve the value (qualitative) of care and services at CCHMC. Participate in efforts to refine technology to support patient care. Promote both internal and external customer service through the development and implementation of programs and standards which reflect the goal.
Maintain personal development plan and provide management development and coaching for other members of the team. Represent CCHMC at state, local and national level through involvement in professional associations and organizations. Participate in community service. Provide programmatic leadership of the clinical component of assigned areas to ensure quality patient care outcomes. Develop goals, standards, policies, procedures and practices of clinical care. Implement and monitor indicators of quality.
·Human Resource Management
Assure adequate quality and number of staff by assuring adherence to the Patient Services Recruitment and Retention Plan, the diversity plan, and department productivity measures. Maintain a focus on internal talent management and retention. Meet or exceed yearly goals for vacancy and turnover rate. Complete evaluations within the allotted timeframe. Assure that staff and managers are activity engaged in unit, divisional, and organizational shared governance activities as reflected in the minutes and other related documents. Manage the selection, development, motivation, evaluation and discipline of reporting personnel. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency; document evidence of competence on an annual basis. Manage the development, implementation and assessment of departmental policies, procedures and philosophy as consistent with CCHMC's policies and values. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Ensure staff competency and assist with staff professional development through continuous education, literature and seminars. Monitor and manage staffing and scheduling process.
Assure financial accountability for annual operating and capital expenditures and budgets. Meet yearly goals for contribution margin, percent variance from budget and overtime rate. Assure efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity units appropriate for areas managed. Develop and maintain systems to capture all charges. Research and develop opportunities for revenue development for all services. Coordinate and approve purchasing requisitions, leases, vendor contracts and service contracts. Supervise the monitoring of inventory for the department; review service and maintenance contracts.
Continually assess and improve the performance of care and services provided. Assure continual readiness for regulatory compliance. Maintain an environment that promotes patient safety. Support the CSI structure and other performance improvement activities. Meet annual safety goals as defined by the organizations' CSI structure. Ensure a high level of customer service, including family centered initiatives. Facilitate the development and implementation of evidence based practice and quality efforts. Monitor and ensure timeliness, accuracy, availability and security of information. Determine and enforce policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.
Skills & Competencies
Excellent verbal, written and interpersonal communication skills.
Capable of relating to diverse age and demographic backgrounds.
Analytical ability sufficient to evaluate data, make judgments and recommendations regarding operations and budgets, design protocols and generate well developed reports.
Professional knowledge sufficient to assure quality of care provided within multidisciplinary service areas.
Possess knowledge of related outside regulating agencies, roles and responsibilities and knowledge of procedures and regulations specific to the assessment, care, patient rights and control of information for infants, children and adolescents.
Demonstrated organization, leadership and management skills.
·Bachelor of Science Degree
·Current license to practice in the State of Ohio required
·Master's Degree in a related discipline required.
·Minimum 5 years' experience of progressing responsibility Preferred:
·Prior operational and supervisory experience within a complex medical center preferred.