·Family Centered Care
Respond promptly to referrals from a variety of sources to assist the team in providing comprehensive care to patients and families. Conduct follow up phone calls to families as assigned and assist with adherence issues. May arrange transportation and lodging for families as directed by social workers. May follow up on all reservations, verify billing charges for transportation and lodging services.
Work collaboratively with internal staff and external resources to ensure services are satisfactory. Participate in interdisciplinary teams and medical center committees as appropriate. Develop relationships with local, regional and national, resources and networks.
·Foundation Requests and Support
If involved in supporting a foundation will assemble and sends all documentation for foundations, wish organizations. Coordinates and enters all foundation data into database. Provides quarterly reports to administration and foundations. Sets up foundation recognition and sending thank you cards.
Develop and maintain knowledge of appropriate internal and external (e.g. community) services and resources for patients and families. Maintain updated resource materials and contact information available for families/providers.
Maintain data on program specific metrics such as the number of referrals, outcomes, and disposition. Develop and maintain reporting to support tracking and decision making processes. Report back to referral source as to action taken/results obtained.
Performs clinical data entry and validation to ensure accuracy, completeness and legibility of data including multiple questionnaires/test sets. Assists with the development and evaluation of forms. Enter process and clinical data into various databases.
May perform quality checks to ensure accuracy of data manually entered by others. Maintains and audits data, providing status and activity reports as required. Maintains and revises lists, control records, and coding schemes necessary to process source data. Maintains master files for clinical protocol.
Assists users with requests for clinical documents. May answer phones, file paperwork, provide customer service and assist with other administrative processes.
Provides patient/family with education, information, and referral services- may provide patient/family with relevant information about illness, insurance coverage, support and community services.
Assist in the coordination and development of special projects as requested by Clinical Manager. Support assigned programs, including arranging food, developing flyers, & coordinating mailings. Provide assistance to social workers for all patient and family education and support programs.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
Ability to effectively manage multiple tasks simultaneously
Strong organizational and project management skills to handle projects independently.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Excellent verbal, written and/or interpersonal communication skills
Possess knowledge of community services and resources