Communicates with customers regarding PO issues such as price, availability, delivery date, etc. Suggests alternative products and or vendors as applicable. Educates and supports customers, peers, cross functional counterparts, and vendors. Meets established standards in service and quality that insure on time procurement of materials and customer satisfaction. Processes orders within 24 hours and confirms all orders within 24-48 hours of dispatch. Expedites all orders not received within 2 weeks of dispatch. Accessible to customers with a 24 hour or less response time.
Utilizes expertise, skills and knowledge of Oracle PeopleSoft System and Purchasing to avoid, reduce or resolve invoicing issues. Continually seeks and shares knowledge to improve work processes and efficiencies. Runs and analyzes required reports. Maintains PO system. Meets department goals/metrics.
Communicates and supports departmental goals and objectives. Participates in module and departmental projects. Follows departmental policies, processes, and procedures. Shares issues and suggestions with Director. Timely follow through. Collaborative teamwork and information sharing to insure the integrity of systems data, standardization, best value, and continual improvement of all people, processes, and technologies.
Ability to perform clerical functions with accuracy and attention to detail
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions
Ability and motivation to promote continuing improvement and education
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
Successfully identifying, confronting, defusing and resolving interpersonal conflicts and disagreements in a positive and constructive manner; building consensus among others with very different perspectives
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Systems - Advanced
Advanced knowledge and skill in systems relevant to the field
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
Ability to independently work through details of a problem to reach a positive solution
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Results orientation, sense of urgency, and ability to follow through in a timely manner. Able to handle multiple priorities. Exhibits understanding, correct application, and communication of policies and procedures.