To provide facilitation, education, project management, and data utilization/interpretation support for the improvement of systems and processes for departments/teams within the Cincinnati Children's collaborative improvement system. To assist in the coordination and aggregation of information for use by senior leaders, planning teams, faculty in decision making to focus improvement efforts.
Lead the coordination of improvements in the delivery of patient care based on the analysis of objective data and use of scientifically grounded improvement methodologies with minimal guidance. Understand the aims and scope of the Collaborative. Participate in decisions regarding dramatic changes to scope of Collaborative Serve as an external consultant to the quality improvement teams and as a quality improvement liaison and resource person throughout Cincinnati Children's. Identify and implement strategies to ensure Collaborative teams' improvement, including coaching, communicating, and providing support. Consult to clients working with improvements 'coach the coaches' to ensure results.
Drive creation of Change Packages by working with faculty and content experts to identify evidence based care. Work with Chair and management to plan and lead planning group calls. Orient planning group to the Collaborative process and their roles and responsibilities. Coordinate for Learning Sessions with guidance from management and faculty. Coordinate Planning Group involvement in the Collaborative. Lead development of Learning Session agendas. Support recruitment by interacting with client and interested teams.
Plan and facilitate groups including large group sessions, conference calls, and team meetings, expert meetings. Design work sessions with a specific focus or intent. Drive consensus to finalize the charter, measures and interventions to help teams obtain results. Keep meetings focused and moving, and to ensure even participation. Build cohesiveness to achieve results and guide the teams to perform at the highest level possible.
·Learning Environment/Curriculum Development
Facilitate, coordinate, and provide direction/management for quality improvement teams and system level planning and improvement education initiatives as requested. Develop Learning Session evaluations. Coordinate, contribute to the development of, learning objectives for all activities and provide final approval for all prework, Learning Session materials and Action Period Materials. Teach and train at Learning Sessions.
Coach and mentor Cincinnati Children's staff and management in areas such as quality improvement, process management, etc. with guidance from management.
Create and maintain monthly reports of progress including key driver diagrams, run charts, and PDSA testing cycles. Contribute to the development of Collaborative progress reports. Develop and communicate tactics for carrying out dissemination of Collaborative results. Evaluate progress of Collaborative teams. Oversee development of Collaborative team progress reports. Keep appropriate staff informed of Collaborative development and progress.
Skills & Competencies
Ability to prepare business plans and financial forecasts in support of business development and investment opportunities
Understanding how to get things done in organizations; accurately identifying and initiating and cultivating relationships with key stakeholders and decision makers who have the ability to provide needed resources, information, or expertise; accomplishing objectives through formal and informal channels
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
Recognizing when sufficient information has been obtained to make a decision; evaluating available alternatives and using sound thought processes and relevant experience to make the optimal choice in a timely manner; making difficult decisions even in highly ambiguous situations
·Data Management - Intermediate
Knowledge of data management methodologies and technology
Sound understanding of concepts of quality improvement; capable of developing, implementing, monitoring and acting on quality assessment and improvement controls
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
Taking responsibility for guiding others' actions and providing direction to a group; stepping forward to take the lead in addressing difficult issues and making tough judgment calls
Strong analytical skills with the ability to make judgments and recommendations based on statistical analysis
Ability to independently work through details of a problem to reach a positive solution
·Bachelor's degree in healthcare related discipline, engineering, business or equivalent
·2 years experience with Quality Improvement methodologies and tools
·Proven track record of results on quality improvement projects Preferred:
·Experience with clinical teams, including physician participants
·Coaching experience highly desirable