·Customer Service - Relationship Management
Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders. Respond to requests quickly and effectively. Identify and understand customer needs and expectations and meets them. Communicate any relevant information to clients, colleagues, and other key stakeholders.
Build positive relationships with colleagues. Coach and/or mentor peers, formally or informally. Provide constructive feedback to staff. Assist others in acquiring department specific knowledge, skills, and abilities.
Provide assistance and services to Radiologists and Radiology customers, both internal and external, to enhance production workflow. Accurately relays complex imaging report information to appropriate customers. Reports critical results in an efficient and effective manner to expedite safe patient care. Provide customer with images, in film or CD format, as requested, ensuring all appropriate consents and form completion. Fulfill requests from healthcare providers for patient reports.
·SYSTEM SUPPORT AND DATA ENTRY
Proficiently utilize multiple, complex, IT and Radiology-centric computer systems. Perform patient registration and order entry, maintaining accurate demographic and clinical information. Manage historical images by requesting from offsite storage. Monitor system dashboard for critical result reports and facilitate doctor to doctor communication. Must be able to accurately convey report information to healthcare providers. Accurate documentation of interactions must be kept. Accurately upload outside facility images and reports into Radiology PACS system with appropriate and accurate order information for interpretation by Radiologist.
Investigates and resolves customer requests, questions or problems. Contacts outside representatives to request information or assistance in resolving problem.
Maintain safety programs within the department/division. Help develop, implement, monitor, and manage safety programs, policies, and procedures; including, but not limited to, those related to safety regulations and organizational policies. Evaluate procedures, facilities and equipment to identify unsafe conditions that need improvement. Ensure safety concerns are reported appropriately. Monitor emergency monitoring system, announcing and directing emergency personal to facilitate fast response.
·RESEARCH AND EDUCATION ASSISTANCE
De-identify images for research projects. Prepare conference room for scheduled conferences to include retrieving all requested images, preparing web conference for satellite facilities and affiliated hospitals, and obtaining and reporting attendance records for Fellow and Staff conferences.
Ability to accurately document as necessary
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
Excellent phone and customer service skills for answering phones, making appointments and managing office flow
Computer literacy sufficient to perform data entry and typing
·Medical Terminology - Basic
Basic knowledge of medical terminology
·Systems - Advanced
Advanced knowledge and skill in systems relevant to the field
Ability to effectively manage multiple tasks simultaneously
Remaining composed and calm when faced with setbacks, disappointments, rejection, crises, stress or pressure; readily putting aside concerns to get the job done; taking a problem solving rather than an emotional approach when faced with a difficult situation; being even-tempered and non-defensive