Cincinnati Children's Hospital Medical Center - Technical Support Careers

Technical Support Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: APPLICATION SPEC III - Gastroenterology

Job Number: 98238

Location: Cincinnati, OH

Date Posted: 4-16-2018


PURPOSE OF POSITION: Plan, analyze, design, implement and maintain moderately complex computer-based systems for the department/division. Develop and implement systems solutions that support department/division goals. Consults with Information Services to leverage resources

Responsibilities
·Project Management:
Manage large projects related to department/division systems or in support of organization-wide systems projects. Develop and manage project plan to ensure timely completion of the project as needed for department/division projects. Identify and set project task priorities. Facilitate teams and lead activities of others assigned to project. Develop presentations and communicate project status to key stakeholders. Evaluate and determine proper method of training delivery for new implementations or modifications. Escalate issues to management with potential solutions.
·Manage Customer/Vendor Relationships:
Develop collaborative professional relationships with department/division, client group, vendors and key stakeholders. Facilitate a productive working relationship between the department/division and Information Services.
·Analysis:
Respond to systems related requests from the department/division. Document issue resolution. Provide feedback to users on how to avoid consistent errors. Analyze issues and identify trends. Develop solutions for long-term resolution of complex issues.
·Technical Support:
Serve as liaison between the department and Information Services. Participate in the execution of test scripts to validate systems implementations and modifications. May maintain department/division web site.
·Design and Development:
Consult with department/division to determine system requirements. Design, develop, implement and support technical solutions that will increase the efficiency of the department/division. Assess and understand the downstream impact of changes in technology. Communicate the impact of these changes to departmental staff. Evaluate current systems for quality/utilization.
·Process Improvement:
Document business processes and technical requirements. Find innovative ways to improve efficiency of department/division processes and software. Participate in improving organizational performance through recommending areas of approaches for improvement activities, performing new procedures, collecting data, etc.
·Training:
Evaluate department/division training needs. Assist with the development of training strategies, standards and objectives. Prepare oral and written presentations for training purposes. Conduct training as needed.
·Reporting:
Work with department/division to understand reporting needs. Prepares statistical summaries and reports. Develop moderately complex to complex reports through efficient use of various tools available.
·Documentation:
Design, write and prepare complete user documentation for department/division systems, including system training manuals.

Skills & Competencies
·Project Management - Advanced
Advanced ability to develop, implement and manage projects; knowledge of the principles and concepts of project management including proficiency with relevant project management tools
·Change Management - Advanced
Advanced knowledge and ability to apply change management practices
·Collaboration
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Knowledge Application
Effectively applying job, organization, and industry knowledge to accomplish work; providing expertise to others
·Lifecycle - Intermediate
Knowledge of System Development Lifecycle methodology and practices
·Programming - Intmd
Proficient in computer programming
·Detail Orientation
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Flexibility
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

Re

quired:

·Bachelor of Information Mgmt OR Bachelor of Business Admin OR similar
·5 years related experience OR Equivalent combination of education and experience

Preferred:
SQL Writing and Crystal reports experience.

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here