Manage small to mid size projects related to department/division systems or in support of organization-wide systems projects. Develop project plan and ensure timely completion of the project as needed for department/division projects. Assist with setting project task priorities. Escalate issues to management with potential solutions.
·Manage Customer/Vendor Relationships
Develop collaborative professional relationships with department/division, client group, vendors and key stakeholders.
Document business processes and technical requirements. Find innovative ways to improve efficiency of department/division processes and software.
Respond to systems related requests from the department/division. Document issue resolution. Provide feedback to users on how to avoid consistent errors. Analyze issues and identify trends. Develop solutions for long-term resolution of issues.
Serve as liaison between the department and Information Services. Participate in the execution of test scripts to validate systems implementations and modifications. May maintain system data and tables. May maintain department/division web site.
·Design and Development
Consult with department/division to determine system requirements. Support technical solutions that will increase the efficiency of the department/division. Assess and understand the downstream impact of changes in technology. Communicate the impact of these changes to departmental staff. Evaluate current systems for quality/utilization.
Provide input to or determine training needs. Assist with the development of training standards and objectives. May prepare oral and written presentations for training purposes. Assist with and conduct training as needed.
Work with department/division to understand reporting needs. Prepares statistical summaries and reports. Develop reports through efficient use of various tools available.
May design, writing and preparation of complete user documentation for department/division systems, including system training manuals.
·Customer Requirement Skills
Identifying and understanding customer needs and expectations; accurately gauging how to satisfy these requirements
Recognizing when sufficient information has been obtained to make a decision; evaluating available alternatives and using sound thought processes and relevant experience to make the optimal choice in a timely manner; making difficult decisions even in highly ambiguous situations
Ability to exhibit diplomacy with all constituents and represent the institution and division well both internally and externally
Setting the stage for constructive relationships by being accessible, approachable, and interpersonally engaged; developing and sustaining meaningful and productive bonds with others based on mutual respect
Effectively applying job, organization, and industry knowledge to accomplish work; providing expertise to others
·Systems - Advanced
Advanced knowledge and skill in systems relevant to the field
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.