Cincinnati Children's Hospital Medical Center - Information Systems Careers

Information Systems Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Analyst - Interactive Services (Audio Video)

Job Number: 90060

Location: Cincinnati, OH

Date Posted: 3-13-2017


DEPARTMENT: Information Services

SUPERVISOR'S TITLE: Manager - Interactive Services




PURPOSE OF POSITION: To respond, diagnose, and resolve a wide variety of inquiries and problems related to A/V systems, Video Teleconferencing, Recording/Archiving. Utilize technical expertise and customer service skill to support users of interactive Audio/Video (A/V) systems. Focuses as a resource and responds and anticipates inquiries related to a specific subject matter or technical applications.

·Operations Support
Supports and monitors A/V Hub (command center) help desk mailboxes, incident queues and requests for systems technologies support throughout CCHMC. Performs routine tasks such as: recording presentations, set up video teleconferencing, technology systems maintenance, remote troubleshooting support, etc. Coordinate and execute customer service and technical assistance in meeting rooms for customers and clients. Administer Broadcast/Recording/archiving of meetings and conferences to appropriated devices as needed. Monitoring help assistance to customers and clients through incident queue system internal to Hospital staff. Troubleshoot, maintain, and update interactive systems as needed on a monthly and yearly basis
·Project Involvement
Participate in small to medium projects. Track and document project deliverables. Constantly monitor and report progress to the appropriate stakeholders. Prioritize assigned tasks and projects based upon directives from supervisor. Participate in Client Services projects including installation, configuration and testing of new and existing hardware/software.
Review and update Interactive Services documentation to include instructions, fixes, processes & procedures. Make recommendations for changes/improvements. Maintain Incident Management entries ensuring that they are up-to-date at all times. Provide communications and documentation relative to metrics and projects as needed/required.
·Customer Service
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHM's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Other duties as assigned.

Skills & Competencies
·A/V Systems
Familiarity with modern A/V systems and products such as: Crestron control systems, Large screen projection and displays, Audio/Video routing and Video Teleconferencing.
·Interpersonal Communication
Effective verbal, written and interpersonal communication skills.
Must possess a high level of organizational and workflow efficiency skills with attention to detail.
Proficient with Microsoft Office suite.
Demonstrate diplomacy, tact, and a professional demeanor.
Ability to relate to individuals of diverse age groups and demographic backgrounds.

·Associate's Degree in a related field OR Equivalent combination of education and experience

·2 years related experience

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here