·Business Process Improvement:
Follow and document business processes. Identify areas of improvement and communicate to peers/lead/management.
Knowledge of troubleshooting techniques, data mining, getting to the root of an issue. Evaluate current reports for quality/effectiveness/efficiency.
·Support Daily Operations
Consult with department staff and Information Services to determine requirements for reports and dashboards. Serve as a resource person for the department and as a liaison between the department and Information Services. Troubleshoot reports/dashboards to identify root cause of data issues. Assisting with report testing.
Timely completion of assigned tasks. Accurate and timely communication of status. Effective time management and prioritization of assigned tasks.
Design, write and prepare complete user documentation for universes and reports implemented. Create and maintain the data dictionary/metadata for efficiency and accuracy.
Taking ownership of tasks with sense of urgency and drive them to completion. Take initiative and know what needs to be done. Communicate to Lead regarding overall issues, roadblocks.
Ensure validation of data extracts to outside parties. Ensure the accuracy and efficiency of data within reports before delivering to customers. Identify areas of improvement and communicate to lead. Evaluate current reports for quality/effectiveness/efficiency. Timely identification of issues and efficient method of notification.
Interact with all levels of management throughout the Medical Center to assist in the analysis, preparation and interpretation of clinical, financial, budgeting and staffing analysis and compliance information. Serve as a liaison between the customer and Information Services. Assist customers with issues in a timely fashion. Utilize effective and timely communication with customers. Treat customers with a friendly, helpful attitude. Strong sense of personal accountability.
·Computer Proficiency - Basic
Working knowledge of basic computer applications
·Lifecycle - Intermediate
Knowledge of System Development Lifecycle methodology and practices
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Knowledge of database and SQL concepts (joins, query logic, cardinality)