Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
Provides assistance to and service to patients, families, staff, external agencies in the completion of patient registration, admission, and scheduling. Ensures that the necessary data, information, and forms are obtained and entered into the appropriate system accurately and timely.
Investigates and resolves customer requests, petitions or problems. Receives telephone calls from customers inquiring about services or having problems. Talks to the customer to learn questions and sources of problems. Contacts outside representatives to request information or assistance in resolving problems.
Answers questions, applying knowledge of the assigned function and of CCHMC's policies and procedures to resolve customer and coworker requests, questions, or problems. Determine cause of problems; talks with customers to research problems and find a solution. Collaborates with divisional personnel to identify system and process issues. Acts as a resource within the department.
·Quality and Compliance
Participate in activities related to organizational, regulatory, and governmental compliance.
Registration staff are authorized to obtain and authenticate documents requiring signatures from patients and families that are entered into the medical record electronically and/or via scan. The credentials of the registration staff are required to ensure the integrity of the authentication and protect security all of record entries.
Skills & Competencies
Computer literacy sufficient to perform data entry and typing
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Access), e-mail, and internet
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Independence and Teamwork
Ability to work both independently and in a team environment
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
Effective verbal, written and/or interpersonal communication skills
·High School Graduate OR equivalent
·One year of customer service experience
·CPR certification within one year of hire